1. Booking Policy

• All bookings must be guaranteed with full or partial advance payment at the time of reservation.

• Non-guaranteed bookings will be held only for a limited time and may be released without notice.

• In peak season, only guaranteed bookings with advance payment will be confirmed.

2. Payment Policy

• Payments can be made via UPI, net banking, debit/credit cards, or bank transfer.

• A 2.5% surcharge applies on credit card payments above ₹2,500.

• Cash payments are accepted at the property within the limits prescribed by law.

• International payments are accepted via recognized online gateways (subject to transaction charges).

• Invoices will be issued upon completion of payment.

3. Cancellation Policy

• Free cancellation up to 14 days before check-in.

• Cancellations made within 14 days of arrival will incur a cancellation fee equal to the booking amount.

• No-shows and early departures are non-refundable.

• Policy may vary for promotional/non-refundable rates.

4. Refund Policy

• Refunds (if applicable) will be processed within 3–5 working days into the original payment method.

• Transaction charges, if any, are non-refundable.

5. Check-in / Check-out Policy

• Check-in: 2:00 PM | Check-out: 11:00 AM.

• Early check-in/late check-out is subject to availability and additional charges.

• Valid government ID proof is mandatory for all guests at check-in (Passport for international guests).

6. Child & Extra Bed Policy

• Children below 6 years stay free without extra bed.

• Extra bed/rollaway mattress is available at an additional charge.

• Maximum occupancy per room is limited as per category booked.

7. Food & Beverage Policy

• Outside food and alcoholic beverages are not permitted in rooms, gardens, or restaurant.

• Stella Lounge and in-house restaurant serve à la carte meals; room service is available during designated hours.

• Buffet meals may be organized during high occupancy or events.

8. No-Noise / Music Policy

• Loud music, DJs, and speakers are strictly prohibited after 10:00 PM in compliance with Himachal Pradesh regulations.

• Guests are expected to maintain peace and respect the boutique nature of the property.

9. Parking Policy

• Complimentary safe parking is available for in-house guests.

• Resort is not responsible for loss/damage to vehicles parked on premises.

10. Smoking & Alcohol Policy

• Smoking is permitted only in designated outdoor areas; all rooms are non-smoking.

• Alcohol service is restricted to guests above 18 years of age as per state laws.

11. Pet Policy

• Pets are not allowed on the property (unless specified in advance under special arrangements).