1. Booking Policy

All bookings must be guaranteed with full or partial advance payment at the time of reservation.

Non-guaranteed bookings will be held only for a limited time and may be released without notice.

In peak season, only guaranteed bookings with advance payment will be confirmed.



2. Payment Policy

Payments can be made via UPI, net banking, debit/credit cards, or bank transfer.

A 2.5% surcharge applies on credit card payments above ₹2,500.

Cash payments are accepted at the property within the limits prescribed by law.

International payments are accepted via recognized online gateways (subject to transaction charges).

Invoices will be issued upon completion of payment.



3. Cancellation Policy

Free cancellation up to 14 days before check-in.

Cancellations made within 14 days of arrival will incur a cancellation fee equal to the booking amount.

No-shows and early departures are non-refundable.

Policy may vary for promotional/non-refundable rates.



4. Refund Policy

Refunds (if applicable) will be processed within 3–5 working days into the original payment method.

Transaction charges, if any, are non-refundable.



5. Check-in / Check-out Policy

Check-in: 2:00 PM | Check-out: 11:00 AM.

Early check-in/late check-out is subject to availability and additional charges.

Valid government ID proof is mandatory for all guests at check-in (Passport for international guests).



6. Child & Extra Bed Policy

Children below 6 years stay free without extra bed.

Extra bed/rollaway mattress is available at an additional charge.

Maximum occupancy per room is limited as per category booked.



7. Food & Beverage Policy

Outside food and alcoholic beverages are not permitted in rooms, gardens, or restaurant.

Stella Lounge and in-house restaurant serve à la carte meals; room service is available during designated hours.

Buffet meals may be organized during high occupancy or events.



8. No-Noise / Music Policy

Loud music, DJs, and speakers are strictly prohibited after 10:00 PM in compliance with Himachal Pradesh regulations.

Guests are expected to maintain peace and respect the boutique nature of the property.



9. Parking Policy

Complimentary safe parking is available for in-house guests.

Resort is not responsible for loss/damage to vehicles parked on premises.



10. Smoking & Alcohol Policy

Smoking is permitted only in designated outdoor areas; all rooms are non-smoking.

Alcohol service is restricted to guests above 18 years of age as per state laws.



11. Pet Policy

Pets are not allowed on the property (unless specified in advance under special arrangements).